Full name

Nguyen Quang Phong

Degree

Master of International Tourism and Hotel Management (James Cook University Singapore, 2021)

Position

Deputy Head of the Restaurant and Hotel Management Department

Professional title

Lecturer

Department

Restaurant and Hotel Management Department

Research areas and interests

Hotel service quality; employee emotional exhaustion; electronic word of mouth; customer–brand identification

Key courses taught

Service Quality Management, Hospitality Human Resource Management, Hospitality Negotiation

Notable achievements and activities

Course coordinator for 3 specialized courses (2022–present); former Manager at Mövenpick Hotel Saigon (2012–2017).

SCIENTIFIC PUBLICATIONS

Conference papers (3):

1. Trinh, T. H. H., Duong, H. N., & Nguyen-Quang, P. (2025). Emotional exhaustion and five-star hotel service quality: The role of the workplace environment and leadership support. ICBF 2025.

2. Trinh, T. H. H., Nguyen, H. A. D., & Nguyen-Quang, P. (2025). From electronic word-of-mouth to purchase: How review characteristics shape booking decisions in Vietnam’s hospitality industry. ICSEED 2025.

3. Trinh, T. H. H., Nguyen-Quang, P., Tran, T. V. T., Nguyen, M. D., Vo, N. T. N., & Pham, H. K. (2024). Improving the customers’ experience when utilising the services offered by hotel chains: The role of customer brand identification in Vietnam. ICE 2024.