- Major name:
Title in Vietnamese: Quản trị kinh doanh –chuyên ngành Quản trị Nhà hàng – Khách sạn
Title in English: Business Administration in Hospitality Management
- Level: Undergraduate Mode of study: Full-time
- Degree: Bachelor of Business Administration major in Hospitality Management
- Program Objectives (POs):
- Students in Business Administration major in Hospitality Management have strong political ideology, wholeheartedly serving the national socio-economic development; understand and apply basic and advanced knowledge of the service industry in general and the restaurant - hotel industry in particular; have a wide and specialized professional capacity to apply theoretical knowledge to domestic practical activities and international integration; mastering scientific research methods, critical and independent thinking; have the ability to self-study and study at higher levels;
- Graduates of Business Administration major in Hospitality Management are able to combine theoretical knowledge with analytical, assessment, thinking and building skills to solve interrelated problems. mandarin Having the capacity to research and organize the effective implementation of research results into business activities in enterprises, bringing about changes in business results
- Expected Learning Outcomes (ELOs): Graduate students in Business Administration majoring in Restaurant Management - Hospitality after graduation, gain the following specific knowledge and skills:
|
No. |
Group of ELOs |
Description |
Description of ELOs |
Scale |
|
1 |
Basic knowledge |
Basic knowledge on politics, natural sciences and social sciences, national defense education |
- Know, understand and be able to present clearly about the worldview and humanism of Communism; - Understand the guidelines and policies of the Communist Party of Vietnam; - Know, understand and apply the knowledge system of social science to form a comprehensive thinking of an administrator in the period of international economic integration; - Understand, know and apply knowledge of National Defense and National Security. |
- Attend the test and meet the subject requirements in the program;
- Defense certificate. |
|
Major knowledge |
Fundamental knowledge in the major |
- Have general knowledge about Tourism and Restaurant - Hotel industry and other service sectors; - Have general knowledge about the suppliers in the industry; |
Attend the test and meet the subject requirements in the program |
|
|
Specialized knowledge |
- Understand the trend, development situation and needs of the Restaurant - Hotel industry in Vietnam and the world; - Having a solid knowledge of service processes; - Knowledge of specialized software used in the banking industry such as Opera (PMS), Micros (POS), ...; - Understand the psychology and behavior of different customers; - Understand the importance of service quality, customer relationships and service quality requirements; - Knowledge of issues related to law and ethical standards in the process of managing hotels, restaurants and entertainment and entertainment areas. |
- - Attend the test and meet the subject requirements in the program; - Know to analyze and evaluate well and apply to specific situations.application of knowledge learned in management situations. |
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|
2 |
Practical skills |
Professional skills |
- Planning and making business plans of a hotel, restaurant and entertainment areas; - Managing and operating daily activities of hotels, restaurants and entertainment areas; - Apply the skills of analyzing and evaluating the business environment of hotels, restaurants and entertainment areas; - Analyze and predict the trends and requirements of different groups of customers; - Ability to identify problems, set issues and solve problems in the economic sector in general and the Restaurant - Hotel industry in particular; - Develop work processes of each department; - Proficient in customer service operations; - Using modern technology equipment specialized in the Restaurant - Hotel business environment; - Negotiating negotiation skills in international business. |
- Attend the test and achive the subject requirements in the program; - Analysis, evaluation, proficient application, effective knowledge learned in real situations; - Performing professional operations. |
|
Soft skills |
At least students gain 07 skills such as: - Presentation skills; - Effective and bright thinking skills - create; - Problem solving skills and out - decision; - Communication and behavior skills; - Skills of organizing work and managing - effective time; - Teamwork skills; - Writing skills for job application - Safety skills, health training and team spirit: continuous swimming is 50m; play at least 1 sport; |
- Attend the test and achive the subject requirements in the program;
|
||
|
language skill |
- Course 19 and earlier: TOEIC 600 or other equivalent international English certificates. - Course 20: IELTS 5.5 course or other equivalent international English certificates. |
The certificate has a valid term |
||
|
Informatics skills |
- Certificate in International Informatics MOS. Course 19: 700 point MOS Course 20: 750 point MOS |
The certificate has a valid term |
||
|
3 |
Attitude and social awareness |
Attitude and behavior |
- Compliance with the principles of occupational safety; - Professional service spirit: friendly, respectful and gentle to satisfy different needs of customers; - Having professional ethical qualities: honesty, ensuring food safety and hygiene, customer and enterprise information security, high sense of discipline; - Be aware of self-learning and know how to manage time fund appropriately; |
Be assessed during the course participation |
|
Social awareness |
Harmonious combination of personal interests, organizations and collectives |
Actively participate in collective activities, social activities. |
||
|
4 |
Career prospects |
Career pathways, applied knowledge & skills, existing qualifications |
- Management in all departments in restaurants, hotels and entertainment areas, for example: Restaurant Manager, Front Office Manager, Executive Houskeeper, Convention / Events Planner, Exhibition Manager, Revenue Manager, Division Division Manager, ...; - Working at other service business establishments; - Start your own business brand. - Working independently or in groups in changing working conditions, taking personal responsibility and responsibility with the group in identifying and solving problems related to the learned industry. |
Results of investigation of the work situation of students after graduation year |
|
5 |
Professional development ability |
Qualified to strengthen the position of work, and learn to higher levels |
Participate in the training programs in Hospitality Management – Hotel in VietNam and other country |
Evidence data accumulated over the years about students |